Refund Policy
This Refund Policy explains when and how refunds, refills, replacements, and store credits apply to IGLikes.io digital services. Because our services are digital and typically begin processing shortly after payment, the rules below differ from those that apply to physical goods. This policy forms part of, and should be read together with, our Terms of Service.
This policy is provided for general informational and business purposes and does not constitute legal advice.
1. Overview
IGLikes.io is committed to resolving order issues fairly, promptly, and in good faith. Where a service has not been delivered as described, our standard approach is to make it right through a practical remedy—typically a refill, replacement, or store credit, and a refund where appropriate. This policy explains how each situation is handled and what is and is not eligible.
2. Digital Service Refund Rules
Our services are digital and are delivered electronically. Once a digital order has begun processing or has been completed, it cannot be returned, withdrawn, or "undone." For this reason, and to the fullest extent permitted by applicable law, completed digital services are generally non-refundable. By purchasing, you request the immediate commencement of the service and acknowledge this characteristic of digital delivery.
3. Completed Orders
Orders that have been delivered in full are considered complete and are generally not eligible for a refund, except where a refund is required by applicable law. If you believe a completed order was not delivered in accordance with its description, contact support with your order ID and details and we will review the matter in good faith.
4. Orders Already Processing
Once an order has entered processing, delivery may already be underway and the order may not be cancellable. If you need to make a change, contact support immediately; we will assist wherever the current order status allows, but we cannot reverse engagement that has already been delivered.
5. Wrong Username or Wrong Link
If an order is delivered to an incorrect username, profile, or link because inaccurate or mistyped details were provided at checkout, this is a customer-side error. Such orders are considered delivered as instructed and are not eligible for a refund, refill, or replacement. Please double-check your details before completing payment.
6. Private, Restricted, Deleted, or Changed Accounts
Successful delivery requires a public, accessible account and content for the full duration of delivery. If delivery cannot be completed, or is interrupted, because the account was private, restricted, deactivated, deleted, or the username or content was changed, this is treated as a customer-side condition and is not eligible for a refund.
7. Engagement Drops
Social media metrics can fluctuate after delivery due to platform audits, recalculations, and enforcement actions outside our control. Such fluctuations do not constitute non-delivery. Qualifying drops on services that include coverage are addressed through a refill or replacement within the applicable support window, rather than through an automatic refund.
8. Refills and Replacements
For eligible services, a refill or replacement is our standard, first-line remedy when a qualifying drop occurs. This restores eligible engagement and is typically faster and more reliable than a refund. Eligibility is subject to a valid, timely request and your continued compliance with our Terms, including keeping your account public and your content unchanged. Refill and replacement coverage and timeframes vary by service.
9. Duplicate Orders
If you accidentally place a duplicate order, contact support promptly. Where the duplicate has not yet begun processing, we will work to cancel it and issue a refund or store credit for the duplicate. Once a duplicate order has started or completed delivery, standard completed-order rules apply.
10. Subscription Refunds
Subscription services, including Auto Likes, are billed in advance for each active period and renew automatically until cancelled. You may cancel at any time to stop future renewals. The current period that has already been activated or delivered is generally non-refundable, while cancellation prevents further charges. We do not provide partial refunds for unused portions of an active subscription period unless required by law.
11. Free Trials and Promotional Services
Free trials, promotional credits, and complimentary services are provided as a courtesy, are not purchases, carry no monetary value, and are not eligible for any cash refund.
12. Wallet Credits and Store Credits
Store or wallet credits may be issued as a resolution and can be applied to future orders. Credits carry no cash value, may be subject to expiry, and are not redeemable for cash unless required by law. Issuing credit as a goodwill gesture is not an admission of liability.
13. Fraudulent Orders
Orders identified as fraudulent, unauthorized, or placed in violation of our Terms may be cancelled without refund. We may also apply additional fraud-prevention measures and decline future service to protect our customers and payment partners.
14. Chargebacks
Please contact our support team and allow a reasonable opportunity to resolve any concern before initiating a chargeback. Filing a chargeback without contacting us first, or for an order delivered in accordance with these policies, may be considered a wrongful chargeback and a breach of our Terms.
Where a chargeback is filed, we may compile and submit evidence to the payment processor, card network, or bank, including order records, delivery logs and proof of delivery, the account details you provided, customer communications, IP/device/payment metadata, and records of your acceptance of our policies. We may also recover reasonable costs arising from wrongful chargebacks to the extent permitted by law.
15. How to Request Support
To request assistance with an order, contact our support team at hello@iglikes.io with your order ID, the destination link or username used, and a clear description of the issue. Prompt, detailed requests allow us to investigate and resolve matters as quickly as possible.
16. Final Decision
IGLikes.io reviews each request individually and in good faith, and aims for a fair outcome consistent with these policies and applicable law. Where a refund is warranted, it is issued to the original payment method used for the order. Subject to your statutory rights, IGLikes.io reserves the right to make the final determination on eligibility for refunds, refills, replacements, and credits.