Delivery Policy
This Delivery Policy explains how IGLikes.io processes and delivers digital Instagram and TikTok services, including estimated timeframes, delays, and how we handle common delivery conditions. It forms part of, and should be read together with, our Terms of Service and Refund Policy.
This policy is provided for general informational and business purposes and does not constitute legal advice.
1. Overview
All IGLikes.io services are digital and are delivered electronically to the public account, post, or video you specify at checkout. This policy explains how delivery works, what to expect after you order, and the conditions that must be met for delivery to complete successfully.
2. Digital Delivery
Because our services are digital, there is no physical shipment and no tracking number. Delivery is completed online by sending the ordered engagement to the destination you provide. By ordering, you request immediate commencement of the digital service.
3. Estimated Delivery Times
Any delivery time shown on our website is a good-faith estimate provided for guidance only and is not a guarantee. Actual delivery time depends on the service, quantity, current demand, and platform conditions. Many orders begin processing shortly after payment, with delivery continuing over a period appropriate to the service.
4. Order Processing
Once payment is confirmed, your order enters our processing queue and delivery typically begins automatically. Processing and delivery times can vary, and orders may be delivered gradually to support reliable completion.
5. Instagram Services
Instagram services are delivered to public Instagram accounts, posts, reels, or other supported content. Your account and the relevant content must remain public and accessible throughout delivery for the order to complete successfully.
6. TikTok Services
TikTok services are delivered to public TikTok accounts and videos. As with Instagram, your account and content must remain public and accessible for the entire duration of delivery.
7. Auto Likes and Subscription Delivery
Auto Likes and subscription services automatically deliver engagement to new eligible posts published during the active, paid billing period, and renew automatically until cancelled. Detection and delivery to each new post may take some time after you publish it. Posts published while a subscription is paused, cancelled, or expired, and posts that do not meet the eligibility criteria, are not covered.
8. Large Orders
Large orders may be delivered gradually over time to support natural-looking growth and reliable completion. Larger quantities generally take longer to complete than smaller ones, and a gradual delivery schedule is normal and expected.
9. Delays
Delivery times may be affected by high demand, platform maintenance, algorithm updates, rate limits, or provider-side conditions. Reasonable delays are normal and do not constitute non-delivery. If your order has not started or completed within a reasonable period, contact support and we will investigate and assist.
10. Private or Restricted Accounts
Delivery cannot be completed to private, restricted, or otherwise inaccessible accounts. If your account is not public, please switch it to public so delivery can proceed. Delivery failures or delays caused by an account that remains private or restricted are treated as customer-side conditions and are not eligible for a refund.
11. Wrong Username or Wrong Link
Orders are delivered to the exact username or link you provide at checkout. Engagement sent to an incorrect destination due to inaccurate, incomplete, or mistyped details cannot be redirected, recovered, or refunded. Please verify your details carefully before paying.
12. Deleted Posts or Changed Usernames
If a post or video is deleted, made private, or a username is changed during delivery, the order may fail or only partially complete. Please keep your content public and your username unchanged until delivery is complete. Issues arising from such changes are treated as customer-side conditions.
13. Platform Updates and Service Interruptions
Platform updates, maintenance, and temporary interruptions can affect delivery speed or availability and are outside our control. We monitor these conditions and adapt our methods to restore normal delivery as promptly as reasonably possible.
14. Drops After Delivery
Metrics may fluctuate after delivery due to platform audits, recalculations, and enforcement actions. Such fluctuations are normal and do not constitute non-delivery. Qualifying drops on covered services are addressed through a refill or replacement within the applicable support window.
15. Refill or Replacement Support
For eligible services, we provide refills or replacements for qualifying drops as our standard, first-line remedy. This restores eligible engagement and is subject to a valid, timely request and your continued compliance with our Terms, including keeping your account public and your content unchanged.
16. Contact Support
If you experience any delivery issue, contact our support team at hello@iglikes.io with your order ID, the destination link or username used, and a description of the issue, and we will investigate and help resolve it.