Chargeback Policy
This Chargeback Policy explains how IGLikes.io handles payment disputes and chargebacks for our digital Instagram and TikTok services. We strongly prefer to resolve concerns directly and quickly through support. This policy forms part of, and should be read together with, our Terms of Service and Refund Policy.
This policy is provided for general informational and business purposes and does not constitute legal advice.
1. Overview
A chargeback is a payment reversal initiated through your bank or card issuer. Because our services are digital and are typically delivered shortly after payment, most concerns can be resolved faster and more favorably through our support team than through a chargeback. This policy explains what to do before opening a dispute and how we respond when one is filed.
2. Before Opening a Dispute
You agree to contact our support team and allow a reasonable opportunity to investigate and resolve any concern before initiating a chargeback, dispute, or payment reversal. In most cases we can resolve issues quickly through a refill, replacement, store credit, or—where appropriate—a refund, in accordance with our Refund Policy.
3. Digital Service Evidence
Because our services are digital, delivery is recorded electronically rather than through physical shipment. We maintain records such as order details, timestamps, delivery logs, and proof of delivery to the destination you provided, which demonstrate that a service was rendered as described.
4. Customer Responsibilities
To support successful delivery and a fair dispute process, you are responsible for providing accurate order details, keeping your account and content public during delivery, not changing your username or deleting content mid-delivery, and contacting support first if any issue arises. Delivery failures caused by customer-side conditions are not a valid basis for a chargeback.
5. When Chargebacks Are Not Appropriate
A chargeback is not appropriate where an order was delivered in accordance with our policies; where delivery was affected by a wrong username or link, a private or restricted account, a deleted post, or a username change; where engagement fluctuated due to platform audits, algorithm changes, or enforcement actions; or where a refill, replacement, or credit has been offered or provided. In these situations, please work with support rather than filing a dispute.
6. Resolution Options
Our standard, first-line resolutions are a refill, replacement, or store credit, with a refund provided where appropriate or required by law. We review each request individually and in good faith and aim to resolve matters promptly and fairly.
7. Fraudulent or Abusive Chargebacks
Filing a chargeback without first contacting us, or filing a chargeback for an order that was delivered in accordance with these policies, may be treated as a wrongful or abusive chargeback and a breach of our Terms. We take such conduct seriously and may pursue recovery of the disputed amount and reasonable associated costs to the extent permitted by applicable law.
8. Evidence We May Submit
When responding to a dispute, you authorize IGLikes.io to compile and submit relevant evidence to payment processors, card networks, and banks. This may include order records and invoices, delivery logs and proof of delivery, the account and username details you provided, customer communication history, IP, device, and payment metadata, and records evidencing your acceptance of our Terms of Service and related policies.
9. Account Restrictions After Chargebacks
Accounts associated with wrongful or abusive chargebacks may be restricted, suspended, or permanently banned, and future orders may be declined. We may also apply additional fraud-prevention measures to protect our business and payment partners.
10. Contact Support
If you have any concern about a charge or an order, please contact our support team first at hello@iglikes.io with your order ID and details. We are committed to resolving issues fairly and quickly.